SHIPPING COSTS & DELIVERY TIMES

The shipping costs will be added during checkout based on the delivery address. The rates of some countries (such as Australia, Brazil, USA, …) depend on the total weight of your order, so they will be calculated automatically during checkout (based on the country and the total weight of your order).

*Number of Days: estimates only, it might take longer because of busy periods or other external factors. NON-EU Countries might also take longer because of Customs handling. 

**Shipping costs will be calculated based on weight. The rates above are the standard rates for orders up to 2,5kg (freight weight). The shipping rates are calculated during checkout, so you can check the actual rate for your order there. NON-EU Countries: Please also note that respective Import Taxes, TVA, Custom Fees or possibly toll fees will be charged to you upon delivery of your order.

Please note that the delivery times that are provided with your order confirmation are just used to give you a basic overview on the number of business days it takes for an order to be delivered after receiving your order confirmation, but this is definitely not accurate. Thank you for understanding that we have no influence on delivery delays due to safety measures of the customs authorities, or other possible delays. We cannot be held responsible if the delivery time is not respected. If the shipment did not arrive on time, we cannot grant you a refund of the shipping costs on terms of non-compliances.

To calculate the delivery costs, please add any product to your shopping cart, click on checkout and select your country. The delivery costs for your order will then be displayed automatically.

Special Conditions for deliveries to NON-EU Countries:

• Respective Import Taxes, TVA, Custom Fees or possibly toll fees will be charged to you upon delivery of your order. Please refer to our Terms of Service for more information.

Thank you for understanding that we have no influence on delivery delays due to safety measures of the customs authorities, or other possible delays. We cannot be held responsible if the delivery time is not respected. If the shipment did not arrive on time, we cannot grant you a refund of the shipping costs on terms of non-compliances.
**= Some regions may be excluded, please check the complete list during checkout to have an overview of the countries and provinces.
***= The shipping costs are calculated automatically in the checkout based on the weight of your order.

DO YOU DELIVER TO MY COUNTRY?

Please take a look at the table above to have an overview of the countries we deliver to. The complete list can be checked during checkout. If your country or region is not in the list, unfortunately we are not able to deliver to your country or region yet. We will continue to work hard on adding countries in the future.
Please note that some regions or states are excluded for delivery. If you really want to know if it is possible to deliver to your region or province, please check it during checkout.

WHICH SHIPPING METHODS CAN I CHOOSE?

At the moment, we only offer standard shipping via local logistics partners. Please check the overview above for the logistics partner per country.

Sometimes, those logistic partners work together with other local distributors to make sure your order can get delivered on time, so it might occur that you receive your order from another courier service.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

When your order is ready to be shipped, you will receive a shipping confirmation by email that includes a tracking link which allows you to track your order. Please allow some time for the status of the shipment to correctly display at the above address.

These delivery times can vary depending on which country you live in, or even the region. Thank you for understanding that we have no influence on delivery delays due to safety measures of the customs authorities.

HOW DO YOU CALCULATE SHIPPING COSTS?

Shipping costs are calculated based on the products, packaging and the country you live in. For EU countries, the shipping costs are fixed and you can check the rates for your country in the overview above.
For Non-EU countries, the shipping costs are calculated automatically during checkout based on the total weight of your order and the country you live in. Please note that additional Import Taxes, Custom Fees or possible toll fees are not included in the shipping costs.

More information on pricing and additional charges.

DO I HAVE TO PAY CUSTOMS AND/OR IMPORT CHARGES?

Depending on the country or region you live in, it is possible that extra Import Taxes, VAT, Custom Fees or possible toll fees can be charged upon arrival of your order.

IS THERE A WAY TO TRACK MY ORDER?

Yes, once we have received your payment, we will pack your order and ship it as soon as possible. When your order has been shipped, you will receive a shipping confirmation e-mail which includes a tracking link so you can monitor your delivery.

I DIDN’T RECEIVE A SHIPPING CONFIRMATION, WHAT’S UP WITH MY ORDER?

We always try to process all of our orders as soon as possible but unfortunately, sometimes your order may be delayed because of a high amount of orders we have to process, payment issues, risk verification, …

If you live in Brazil, we need your Tax ID number in order to ship your order. You can add this in the belonging field during checkout.

WHAT HAPPENS IF I AM NOT AT HOME WHEN MY ORDER ARRIVES?

The delivery company will leave a message in your mailbox which states that a delivery attempt was made. You can also find this information then on the tracking link. This message will contain instructions on how to contact the shipping carrier. Normally, there is a second and third delivery attempt foreseen in the next days. After 3 delivery attempts, the order will automatically be shipped back to sender.  

In some cases, your order will be delivered at a local post office or parcel shop after the first delivery attempt.